Call Center Industry in Asia - A Look Into the Future

By Cherryl Anne I. Cruz

The call center industry in Asia still remains optimistic despite the world economic crash that has been happening in the past few years. In spite of the downturn, even the outlook for the BPO market is optimistic. According to top industry analysts and BPO company giants in Asia, there will be a big jump in the outsourcing business' revenue growth in 2009, with a much stronger emphasis on back office cost improvement opportunities.

Many foreign clients favor call centers in Asia because of their well-established and time-tested models that give clients the best service in outsourcing. Through computer technology and communications software advancement, it's not difficult to check on the work of customer service representatives no matter which part of the globe they are in. In the past, distance have always proven to be a complex problem for most people, but now, seamless IT maintenance has made it possible to close in on the gaps between continents. Aside from this, call center industries in Asia is bringing a lot of savings to many companies due to labor cost-cutting. In many cases, they could cut it to as much as 85% through outsourcing. In a typical day, the average call center agent from Asia would only charge $6 to $8 for their salaries compared to American customer sales representatives. Aside from this, call center industry in Asia is a booming enterprise because it brings a lot of savings to companies. Ultimately, all the companies' expenses will be reduced.

Aside from labor being relatively cheap, call center services in Asia are preferred by many companies, particularly European countries because of the quality of service they provide. Many of them say that the Filipino call center agents are very proficient in English, polite at work, and diligent at their tasks. It's no wonder that the Philippines can hit it really big in the industry because of its rich potential labor force. Many people see this country as a Mecca to many BPO companies because Filipinos are very adept at English and can learn the ropes of the trade quicker than anyone else can. This is just a sampling of what the Asia Pacific region can do in furthering the growth of the call center industry.

However, despite all these available resources, Asia needs the emergence of stronger ties and stable affinities of many call center solution providers in Asia and their foreign clients. Today, the BPO industry in Asia is fighting its way to the top, and is showing no signs of going down. According to economists, its revenue increased by 25% in local currencies and 23% in US dollars. Although these statistics are quite lower than what it used to gain in the past, the industry still continues to survive and thrive, amidst the economic and financial events that shape its existence.

Cherryl Anne Cruz is an Information Science graduate and a Communications Trainer. She is also a professional writer and has written numerous articles and instructional materials for entertainment, lifestyle, and a call center industry in asia. She loves books, nature, animals and the arts. She is currently an online volunteer for the United Nations and plans to expand her influence by coercing Donald Trump to donate his hairstylist to PETA and the Animal Rights Movement.

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